The team at Fleshlight® New Zealand have put together some useful frequently asked questions to help you when purchasing a product from our online adult store.

I know that Fleshlight is well known in the USA and Australia, but what exactly is a Fleshlight?
The Fleshlight is the #1 selling male sex toy in the world as it not only provides pleasure to the user, it can also be used to help with premature ejaculation (buy using the Stamina Training Unit). The Fleshlight is an interchangeable masturbation sleeve which is encased in a container that resembles a large flashlight - this keeps it simple and discreet for storage. The masturbation sleeve is made from a patented material called Real Feel Superskin™, which is famous for its real-like ability to replicate the sensation of penetrative sex through various orifices such as the vagina, anus or mouth. The sleeves come in a variety of inner textures and colours to enhance your sexual experience.

What is so different about the Fleshlight compared to other masturbation toys?
The biggest difference between the Fleshlight and other masturbation toys is the amazing realistic feel and attention to quality of the Fleshlight, not forgetting it is so easy to use! Made in the USA, the Fleshlight is a high-quality product that with proper care, will give you a lifetime of enjoyment.

Is the Fleshlight only for masturbation use?
Certainly not! This is a great toy to bring into the bedroom with your lover, perfect for gay, bi or straight!

Are you a New Zealand company?
Yes we are. However we do not manufacture the Fleshlight here! The product is made in the USA and we have an approved wholesale account with Fleshlight USA to supply this product to our New Zealand customers.

I see other Websites in New Zealand selling Fleshlight at lower prices, why is this?
Be careful of fakes! Only purchase a Fleshlight from an approved Fleshlight wholesale account holder (such as us).  Don't be fooled by cheap imitations.

What Currency are the prices in?
All products are advertised in New Zealand currency.

What is your privacy policy?
Please read our online Privacy Notice for further information.

Is my personal information and credit card details kept secure?
We treat the security of your online information very seriously. To ensure your security, Secure Socket Layer (SSL), which encrypts credit card numbers, secures all credit card transactions and personal details to prevent unauthorised people from intercepting your credit card information.

We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company!

I would prefer not to give my credit card information over the Internet, is there any other way I can make payment?
We use a secure online shopping cart to ensure your credit card details are always secure and safe. However, we do accept Paypal payments and New Zealand bank deposit payments. Please note that if paying via bank deposit, that your Fleshlight order will not be dispatched until the payment shows into our company bank account (which can take 1-3 working days to show).

Why do I need to set up an account to purchase a Fleshlight from your online shop?
By setting up an account to purchase our products is another way of ensuring that your contact information is correct and your credit card details are secure. Having an account also gives you access to a lot of handy free features, such as account history, product notifications and quick access to new products.

How will the order show on my credit card or bank statement?
Purchases made by credit card or online bank deposit will read on your statement as "NewZealandNZ.Co.NZ Ltd."

How can I return a product if I change my mind or am not happy with the results?
New Zealand Health regulations do not permit the return of intimate apparel and products.

We do not have to provide a refund if you have changed your mind about a particular Fleshlight purchase, so please choose carefully! If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

How can I change or cancel my order?
Normally, once your order enters the 'Processing' part of your account status, it may not be cancelled or altered in any way. If your package has not been shipped yet, you can use the information on the Contact Us page to request alterations, however PLEASE NOTE, that if your package has already been assigned a Courierpost Track & Trace we make NO GUARANTEE that the change can be made before the order ships. We regret any inconvenience this may cause you.

Will the shipping package be discreet?
Yes! All orders are shipped in plain packaging or standard NZ Courierpost bags. The shipping label will identify the shipper as New Zealand's Information Network (or similar). There is NO REFERENCE to "Fleshlight.co.nz", "Sex Toy" or any other identifying description related to products designed for adults.

Do you offer international shipping?
Yes.

How long will my Fleshlight last?
Fleshlight's soft, pliable, non-vibrating Real Feel Super Skin¨ masturbation sleeve is made from a patented, high-quality material designed to replicate the sensation of penetrative sex. The moulded sleeve comes housed in an attractive and sturdy canister. The Fleshlight is easy to use and clean, and is 100% safe. With proper usage, your Fleshlight will give you a lifetime of enjoyment!

How big is the Fleshlight and does it vibrate?
It is approximately 10 inches in length and 4 inches in diameter. It does not vibrate and therefore doesn't require batteries or electricity to function.

Is the Fleshlight made with latex, silicone or plastic?
None of the above! The Fleshlight material is a company secret covered by a series of US patents. No other sex products are built with the same feel and durability as the Fleshlight. Words cannot explain this one of a kind product!

Does the Fleshlight material contain phthalates?
Phthalates are defined as "any of various salts or esters of phthalic acid used especially as plasticisers and in solvents." There is quite a bit of controversy surrounding the use of phthalates in sex toys but the makers of Fleshlight are pleased to assure us and our customers that the Fleshlight material DOES NOT CONTAIN phthalates.

How do I use a Fleshlight?

• Warm your Fleshlight sleeve by removing it from the case and soaking it in a sink/tub filled with warm water. (If necessary, drain the water and repeat the process with new warm water.)
• Do NOT boil or microwave your sleeve!
• Shake off the water and re-insert the sleeve into the Fleshlight case.
• Adjust the tightness of the cap at the bottom to vary the suction.
• Finish by applying a liberal amount of lubricant to the orifice and yourself.
• If the Fleshlight still feels too cold to you, then next time try warming the lube in the sink/tub at the same time as the sleeve.
• The Fleshlight is now ready for use. Enjoy!

How do I clean the Fleshlight?
It's easy! Simply rinse your removable Fleshlight sleeve with warm water from your sink and allow time for it to dry before storing. Please DO NOT use soap to clean your Real Feel Superskin sleeve. For tough cleaning, we suggest using a little isopropyl alcohol.

To maintain that soft feel, sprinkle a liberal amount of corn starch on the sleeve and shake off the excess powder. Fleshlight makers DO NOT recommend the use of talcum or baby powder. NOTE: Powdering an Ice Fleshlight masturbation sleeve with anything other than corn starch will cause it to cloud over and lose its clear quality.

How do I dry the Fleshlight Masturbation Sleeve?
Shake out as much water as possible and place your Fleshlight in a well ventilated area (near a window or next to a fan). For quick drying, slide a thin cloth/towel through it from one end to the other. When you return it to the case, make sure to leave the end caps loose so that air can continue to circulate.

Can I use my Fleshlight in the shower or bath?
Yes, you can use the Fleshlight in the shower or bath as long you ensure soap does not come in contact with the removable masturbation sleeve. PLEASE NOTE that the soap will damage your Fleshlight sleeve and the soap will also burn if you are using your Fleshlight and it enters your penis.

Can I use different textured masturbation sleeves with my Fleshlight case?
Yes, all of the Textured Sleeves are for use with the Fleshlight case. We recommend purchasing a case for each sleeve in order to make storage as convenient as possible, but you may opt to use several sleeves with just one case.

My Fleshlight sleeve has become sticky after I rinsed and dried it, is there something wrong with it?
No! Your masturbation sleeve is NOT defective. It may be stored in its tacky state and when it comes time for using your Fleshlight we suggest you just rinse the sleeve in warm water, let it dry, and then apply lubricant. If you prefer to keep your sleeve as smooth as possible, simply powder it with a bit of corn starch. Ice (clear) masturbation sleeves are naturally stickier than the coloured ones.

My Ice Sleeve has arrived but it looks like it has powder on it, why is this?
The Ice sleeves are powdered before shipment. simply rinse the powder off with warm water to obtain maximum clearness. The lack of pigment leaves the ice masturbation sleeves slightly stickier than the others.

What colors are currently available?
Pink, Mocha, and Ice (clear) are the currently manufactured colours

What type of lubricants can I use with my Fleshlight?
We recommend the use of water-based lubricants only. Oil-based lubricants should NOT be used as they will slowly destroy the Fleshlight material over time. Sleeves damaged by use of oil-based lubricants are not eligible for exchange or refund.

My Fleshlight has developed black spots - what do I do?
This occasionally occurs when the sleeves have been stored in non-ventilated places while wet. Use a liberal amount of isopropyl alcohol to clean your Real Feel Superskin sleeve.

How long does shipping take?
If the product you have ordered is in stock (or is not a special order item) then you should expect your order to be shipped within 2-3 working days for New Zealand delivery.