Shipping & Returns

We suggest that before you order from Fleshlight New Zealand you read our Shipping & Returns information carefully.





Further information regarding our Fleshlight product can be found in our F.A.Q page.

Shipping Information


All orders are shipped in plain packaging and/or New Zealand orders in standard ParcelPost or CourierPost bags. The shipping label will identify the shipper as NewZealandNZ.Co.NZ Ltd (or similar). There is NO REFERENCE to "Fleshlight.co.nz", "Sex Toy" or any other identifying description related to products designed for adults.


Shipping Options

New Zealand Post - CourierPost Track & Trace (The Fastest Way) - target delivery is next working day (not guaranteed), online track & trace, delivers to rural areas and to NZ Post PO Boxes & Private Bags (may take longer)

New Zealand Post - ParcelPost Tracked (Most Economical) - target delivery is 1-3 working days, online tracking, delivers to rural areas and to NZ Post PO Boxes and Private Bags.

International shipping in discreet shipping is also available at Checkout.

Cancel An Order


Fleshlight New Zealand pride ourselves on our quick shipment of in stock products, same day order processing means that most domestic orders placed before 3pm central time Monday through Friday usually leave our warehouse the same business day!

Normally, once your order enters the 'Processing' part of your account status, it may not be cancelled or altered in any way. If your package has not been shipped yet, you can use the information on the Contact Us page to request alterations, however PLEASE NOTE, that if your package has already been assigned a ParcelPost or CourierPost Track & Trace we make NO GUARANTEE that the change can be made before the order ships. We regret any inconvenience this may cause you.

Payment Options

Credit Cards



We accept MasterCard® and Visa®

Paypal



We also accept payments via Paypal®. Paypal accepts payment via Visa, Mastercard, AMEX, Debit Cards and more.

New Zealand Bank Deposit



We accept New Zealand bank deposits however please note that if paying via bank deposit, that your Fleshlight order will not be dispatched until the payment shows into our company bank account (which can take 1-3 working days to show).

Cheque / Money Order
Available at checkout, cheques are payable to: NewZealandNZ.co.nz Limited and sent to: P O Box 327 Rangiora 7400 New Zealand, your order will not ship until we receive payment.

Delivery Information
Orders placed before midnight for products that are in stock will generally be processed and shipped within 24 hours, providing all Credit Card information is validated. Orders placed during weekends or public holiday(s) will be processed the following business day. Please allow 2-5 working days for delivery of in stock products.


Returns and Exchanges


New Zealand Health regulations do not permit the return of intimate apparel and products.


We do not have to provide a refund if you have changed your mind about a particular Fleshlight purchase, so please choose carefully! If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.